Choosing an IT Support Company: The 7 Questions to Ask
Someone recommends a bloke, he seems decent, the price is fine — and three years later you find you can't leave, because he owns things you assumed were yours. Seven questions from someone who sits on the other side of that table.
The short version
- Small is fine; a single point of failure is not — ask who answers the phone and how many clients each engineer carries
- Ask whether they hold the certification they sell you, and to see the certificate
- The expensive one: are the subscriptions in your name, is the domain registered to you, and do you hold an admin account they don't control?
- Ask what happens if you give notice — and get the answer into the contract before you're a customer