Straight answers on small-business technology from someone who's run a UK IT company for 20+ years. No jargon, no hype — what's worth paying for, what isn't, and what to do about it.
New explainers every Wednesday and Saturday.
5:22
Every few years someone says the server in the cupboard is obsolete, and someone else says the cloud is a rip-off. Both are selling something. Here are the five-year numbers for each — and the situations where the cupboard genuinely still wins.
5:36
On their last day somebody deletes the account or strips the licence to stop paying for it. Reasonable — and quite often the moment the mail and files are permanently lost. The clock you start, the order that saves it, and the leftovers still open six months later.
5:54
A rule changed in April that most small businesses haven't been told about: miss multi-factor authentication on a cloud service and you don't lose a mark, you fail the whole assessment. What changed, what your insurer now wants, and why the type you choose matters as much as having it.
5:10
Someone recommends a bloke, he seems decent, the price is fine — and three years later you find you can't leave, because he owns things you assumed were yours. Seven questions from someone who sits on the other side of that table.
5:14
The provider says the line is fine, and they're usually right — in most small offices the broadband isn't the problem, the Wi-Fi is. The two-minute test that separates them, the four real causes, and what a proper fix costs.
4:36
Most businesses find out what their policy really covers at the worst possible moment. What it costs, what it genuinely pays for, what it never pays for, and the declarations that quietly void the whole claim.
The short version, for when you haven't got five minutes.
Who's behind this.
I'm Dean. I've spent more than twenty years running a UK IT company, which means I've had the same conversations with small-business owners hundreds of times — what's worth paying for, what's a waste of money, and what to do when something goes wrong.
This channel is those conversations, without the invoice. No jargon, no hype, and no pretending a product is brilliant because someone sponsored the video. Where a topic touches my own commercial interests, I say so on camera.
Day job: I run Utilistech, an IT firm in the UK. If you'd rather someone just did all this for you, that's where to find me. I also run TempLab, which builds ready-made AI agents for larger teams — different problem, bigger companies. Neither pays for a mention here, and nothing on this site is sponsored.
Everything here is free and always will be.
Questions or suggestions for a video: hello@deanexplainstech.com