How Much Should Small Business IT Support Actually Cost?
Ask an IT company what support costs and you get "it depends" and a meeting invitation. Here are the actual per-user numbers — published by someone who sells the service.
The short version
- UK managed IT support runs roughly £40–150 per user per month; most small businesses land at £60–80
- Ten staff works out around £600–800 a month; twenty staff, £1,200–1,600
- Three pricing traps: per-device billing, "unlimited" with a long exclusions list, and auto-renewing three-year terms
- Five questions every provider should answer without flinching — starting with cost per person, all in